Wholesale Terms and Policies
Minimum orders are $150 and ordered in full case packs. We request that you carry at least three fragrances of our candle line. If ordering from our specialty food collection, we request you order more than one offering.
ORDERS & SHIPPING
Orders can be placed directly through email at firstname.lastname@example.org, by calling 845-355-4335, or faxed to 845-355-4435. If you work with a sales rep/ group in your region, please contact them directly for orders. Orders generally ship within 3 to 5 business days. Please allow extra time immediately following a trade show. We will do our best to ship all orders complete.
However, if an item is backordered, we will ship the order and follow with an additional shipment of the remaining item(s).
All orders require a credit card for shipping. Your card will not be charged until the order is shipped. All shipping charges will be added to the invoice.
Food and candle samples are available at half price. One sample can be ordered for each style per invoice.
CANCELLATIONS & RETURNS
Damages must be reported within 7 days of receipt. Merchandise can not be returned without prior authorization. We reserve the right to issue a 20% restocking fee when applicable.
STORAGE, DISPLAY & CARE OF PRODUCTS
Maple syrup can be stored at room temperature for up to 18 months. Once opened, maple syrup, mustards and jams should be refrigerated. Maple candy and granulated sugar should be stored at room temperature. Candles should be stored between 60 and 85 degrees and you should try to avoid storing or displaying candles in direct sunlight.
CANDLE CARE AND SAFETY
Burn within sight, Keep away from things that catch fire Keep away from children, Trim wick 1/8‚ each time candle is lit Keep wax pool free of debris, Stop burning candle when unmelted wax remains, Burn on a suitable surface, Avoid drafty areas.