Shipping & Returns
If you would like to pick up your order here at our Sugarhouse, located at
140 Eatontown Road, Middletown, NY,
please enter the code LOCALPICKUP as a discount code in checkout to waive all shipping fees and to notify us that you are choosing to pick up.
Our Shipping Policy
We offer free shipping on orders $65 and over and a flat rate of $8 for orders under $65.
We also offer local pickup at 140 Eatontown Road. Please select that option at checkout by entering "LOCALPICKUP" as the discount code in checkout.
Orders are processed Monday thru Friday and are processed within 1-3 days. You will receive an order confirmation when your order is placed and a shipping confirmation once a shipping label is created. It sometimes take a day or two for tracking numbers to have data to follow.
Our Return Policy
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs and/or final sale items cannot be returned. As a small business, at this time, we are unable to cover the returned shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You will also need your order number. We can not accept returns for products bought at our retail partners. Please reach out to them directly for a return.
Items received that are opened or used will not be refunded.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as quickly as possible. Please note that, at times, refunds may take 2-3 weeks to process and show on your statement due to processing times.
To start a return, you can contact us at firstname.lastname@example.org. Once approved, you will be emailed directions for your return including the address of where to send it.
You can always contact us for any return question at email@example.com.
We cannot accept returns of sale items or gift cards.